Privacy Policy

Introduction

At eHOTL, we are committed to protecting the privacy and security of our customers, partners, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, products, and services. By using eHOTL, you agree to the practices described in this Privacy Policy.

How We Use Your Information

The information we collect is used to provide and improve our products and services, process demo requests, deliver customer support, communicate important service updates, personalize your experience, enhance system performance, develop new features, and comply with applicable legal and regulatory requirements.

Third-Party Integrations

eHOTL integrates with a variety of third-party services including Channel Managers, Booking Engines, Payment Gateways, POS Systems, ERP platforms, CRM solutions, Loyalty Programs, ID Verification systems, and other hospitality technology providers. These services operate under their own privacy policies, and users are encouraged to review their respective terms and privacy practices.

Your Rights

Depending on the laws applicable in your region, you may have the right to request access to your personal information, correct inaccurate information, request deletion of your data, restrict certain processing activities, withdraw consent where applicable, or request a copy of your personal information. Requests may be submitted using the contact details provided below.

How We Use Your Information

The information we collect is used to provide and improve our products and services, process demo requests, deliver customer support, communicate important service updates, personalize your experience, enhance system performance, develop new features, and comply with applicable legal and regulatory requirements.

Third-Party Integrations

eHOTL integrates with a variety of third-party services including Channel Managers, Booking Engines, Payment Gateways, POS Systems, ERP platforms, CRM solutions, Loyalty Programs, ID Verification systems, and other hospitality technology providers. These services operate under their own privacy policies, and users are encouraged to review their respective terms and privacy practices.

Children's Privacy

eHOTL products and services are intended for business and commercial use within the hospitality industry. We do not knowingly collect personal information from individuals under the age of 18.

Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure. Our platform utilizes secure cloud infrastructure, encrypted communication, role-based access controls, authentication mechanisms, audit logging, and regular security monitoring to help safeguard your data.

While we strive to maintain the highest security standards, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, and enhance your browsing experience. You can choose to disable cookies through your browser settings; however, some website features may not function as intended.

Data Sharing

eHOTL does not sell, rent, or trade your personal information to third parties. We may share information only with trusted service providers, technology partners, payment processors, or integration partners when necessary to deliver our services. Information may also be disclosed when required by applicable laws, legal proceedings, or government authorities.

Data Retention

We retain personal and business information only for as long as necessary to provide our services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and support legitimate business operations. Data retention periods may vary depending on applicable laws and customer agreements.

International Data Processing

If your information is processed or stored outside your country of residence, eHOTL will take reasonable measures to ensure that your data remains protected in accordance with applicable data protection laws and industry best practices.