Terms and Conditions

Acceptance of Terms

By accessing our website, requesting a demo, purchasing a subscription, or using any eHOTL products or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

User Responsibilities

Users are responsible for maintaining the confidentiality of their login credentials and ensuring that all activities performed under their account are authorized. Users agree to provide accurate information, maintain the security of their account, and notify eHOTL immediately of any unauthorized access or suspected security breach.

Users are responsible for ensuring that the data entered into the system is accurate, complete, and compliant with applicable laws.

Data Ownership

All hotel, guest, reservation, operational, and business data entered into the eHOTL platform remains the property of the respective customer.

eHOTL acts as a technology service provider and processes customer data solely for the purpose of delivering the agreed services.

Limitation of Liability

To the maximum extent permitted by applicable law, eHOTL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, loss of data, or other commercial damages arising from the use or inability to use the platform.

To the maximum extent permitted by applicable law, eHOTL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, loss of data, or other commercial damages arising from the use or inability to use the platform.

Subscription and Services

Access to eHOTL services may require an active subscription or service agreement. Subscription plans, pricing, billing cycles, and service features are governed by the applicable commercial agreement between eHOTL and the customer.

Failure to make timely payments may result in suspension or termination of services in accordance with the agreed terms.

Third-Party Integrations

eHOTL supports integrations with Channel Managers, Booking Engines, Payment Gateways, POS systems, ERP solutions, CRM platforms, loyalty programs, and other third-party services.

eHOTL is not responsible for the availability, functionality, security, or performance of third-party applications or services. The use of such services is subject to the respective provider's terms and conditions.

Privacy

Your use of eHOTL is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal and business information.

Security

eHOTL implements industry-standard security measures to protect customer information. Users are responsible for maintaining secure passwords, restricting unauthorized access to their accounts, and following recommended security practices.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of eHOTL shall be subject to the exclusive jurisdiction of the competent courts located in the jurisdiction where eHOTL is registered, unless otherwise agreed in writing.

Intellectual Property

All content, software, trademarks, logos, designs, documentation, graphics, and other materials available through eHOTL are the intellectual property of eHOTL or its licensors.

Users may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any part of the platform without prior written permission.

Service Availability

eHOTL strives to provide reliable and uninterrupted services. However, temporary interruptions may occur due to scheduled maintenance, software updates, technical issues, network failures, or circumstances beyond our reasonable control.

We will make reasonable efforts to minimize downtime and restore services as quickly as possible.

Termination

eHOTL reserves the right to suspend or terminate access to the platform if users violate these Terms and Conditions, engage in fraudulent or unlawful activities, misuse the services, or fail to meet contractual obligations.

Customers may terminate their subscription in accordance with the applicable service agreement.

Modifications

eHOTL may update these Terms and Conditions from time to time to reflect changes in business operations, technology, legal requirements, or services. Updated versions will be published on this page with the revised effective date.

Continued use of the platform after such updates constitutes acceptance of the revised Terms and Conditions.